Is Customer Service the new marketing?

With all the buzz about social media marketing and competition amongst brands getting tougher, customer service now plays a very crucial role in effective marketing.

Companies can effectively market their products by providing outstanding service to customers. Customers then in turn indirectly promote service providers through word of mouth and partaking in social media surveys

I would say customer service can be said to be one of the effective elements of marketing which can work along side other marketing tools like advertising and PR

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Happy Birthday to me!

Hello People! Marked my milestone birthday on the 29th of June and just thought I didn't make a fuss of it on my blog so here goes! I want you all to celebrate with me! It's been one exciting ride living my life! I remain a passionate customer service advocate! Yours truly, Rachael #celebratingme #celebratinglife

Please don't take angry customers personally!

Hiya Guys and happy new month and for some of us It's National Girlfriend's Day! Today we are going to be talking about managing the angry, down right rude client! For professionals working in relationship management, sales and customer services, we get the displeased client now and then that want their issues resolved here and now! They scream, they curse, all at the top of their voices, unapologetically may I add First of all, Note to self.. DON'T TAKE IT PERSONAL! Because guess what, your client is not separating you from the entity you work for. Your Client is angry with the company you work for and not you directly. I know it can be hard to not let the insults and curses rub you the wrong way, but with practice and patience, you'll be able to remain cool while doing your best to convince your client that issues will be resolved in the most professional manner Steps to help you stay calm and professional Keep your cool Listen attentively and don'...

GT BANK FOOD AND DRINK FAIR

Are we gonna be there? hell yeah! It'll be a great place to network and check out the service rates for the food vendors!! So better give us ample rations if you want good scores on our blog ! wink* See you there! Its all happening over the weekend/May day. Check out foodanddrink.gtbank.com/ for more info!

The Customer In Naija

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