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15 Tips For Excellent Retail Customer Services





We all know retail stores are notorious for bad services! so if you work with customers in retail, take a look at the list and challenge yourself to incorporate these tips into your customer service strategy. If you do, I assure you, your customers will start to notice and in turn remain loyal customers!

15 Tips For Excellent Retail Customer Services


  1.  Smile when greeting a customer and offer to pack bags.
  2. Use age appropriate greetings depending on who you are serving, for example you wouldn't want to refer to elderly women as 'Hi Guys!'
  3. Be proactive and ask how you may be of assistance.
  4. Stay visible and available but don't hover as this may make the customer feel he is being stalked!
  5. Don't walk away or turn away if you see a customer approaching.
  6. Never judge a customer by appearance -  all customers deserve equal attention regardless of status.
  7. Don't eat or drink in front of a customer. A sip of water now and then is fine especially if your duties entail a lot of talking.
  8. Do not make personal calls at the counter.
  9. Never say to a customer "I don't know" unless you add to it "but I can find out for you!"
  10. Learn to read body language to see if a customer could use some help.
  11. Never discuss customers with other customers. It's very unprofessional.
  12. Call for backup from your manager/ supervisor if long queues are forming.
  13. Make sure you give the customer the right change or offer a product equivalent to his/her change.*This scenario is more prevalent in Nigerian retail shopping malls*
  14. Make sure the customer goes away with everything they have paid for before leaving the store.
  15. Smile as you say goodbye and encourage the customer to come again!

Comments

  1. Rachael11 March 2013 at 05:26

    Let's hope more Nigerian retail stores start giving excellent service! Nigerians, we're worth it!

    ReplyDelete

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