The Customer In Naija

  The Internal Customer Do we totally understand the meaning and importance of internal customers? Going straight to it, your internal customers are your colleagues and employees both back end and front line that work together to make the company a success So every employee and business owner .. yes that's you! has an obligation to foster an environment that embraces and maximizes a great customer experience  which should translate to better team work and success! In summary, be kind, helpful and courteous to your team mates. When the team feels happy and appreciated, they work better towards surpassing set company goals! Celebrate your successes, work together to appreciate skills and take action to give constructive feedback when discussing areas of improvements! When employees enjoy the work environment and feel appreciated, it translates to a better work environment, great self esteem and these employees mirror the positive vibes to External customers!

 Let me start by saying it's pretty rare to get wowed by great service on this side of the planet so I was pretty chuffed by my experience at Hartley's supermarket on the island. I actually bought my favorite yogurt and didn't realize the cap wasn't sealed until after I had left the building. Now it was my word against theirs guys but surprisingly I went back to return it and was allowed to take another! Great ! What's better than a customer feeling the trust and appreciation from you! Nice job 👌

 Our Customers! The heart of why we do business. And this is the week to honor and appreciate the customer! Its Customer service week and what more can be done to make the customer feel special.. Well lots. You can decide to have a special framework or assignment that may follow the value chain below! Engage - Find out from your customer how they have enjoyed the journey so far! and any improvements that can be made to your service! Respond - Genuinely take their feedback into consideration when improving on your service delivery Ask for feedback - A  response from the client on how any improvements have reflected would make the client feel very appreciated! Notice and spot light - Yes! take the spot light back to your employees putting in the effort to make your clients happy.  Because your employees are also your internal customers and making them feel appreciated is a ripple effect to even greater customer service from them So forge on and put in your everything this w...

 Hello beautiful people In these times I will not be talking customer service besides the fact that I hope we all had a near perfect customer service week (Oct 5th to Oct 9th) and   I do hope your customers felt your love and care In these times, we are reminded that united we stand, divided we fall. We are witnessing a historical moment in time where the beautiful people of Nigeria have decided to air their wants and needs to the government Businesses have been affected and there have been roadblocks and curfews We hope and pray that it all ends well for the better good for the Nigerian people  Stay safe and God bless Nigeria!

Hello People! Marked my milestone birthday on the 29th of June and just thought I didn't make a fuss of it on my blog so here goes! I want you all to celebrate with me! It's been one exciting ride living my life! I remain a passionate customer service advocate! Yours truly, Rachael #celebratingme #celebratinglife

Hi guys.. I just couldn't think of a more apt word to describe a business owner actually slamming the door of business opportunities right in their own face. Let me explain..I was at the local fish market in surulere and it was raining cats and dogs And you know what happens when it rains in local markets.. It was a real mess and the floods were ankle high. And there was this fishmonger apparently and intentionally blocking off the only way commuters could pass without having to deep their ankles in the messy water! She was hell bent that was her space and no one could pass. I found that really sad and thought to myself. But after the rain comes the sunshine and she would magically want all and sundry to patronize her even after the unbelievably shabby treatment she meted to prospective customers at the time when they needed kindness shown to them Lesson here: people never forget the way they were treated and this applies to all scales of business big or small.. Lets learn peop...