The Customer In Naija

I always get that nostalgic feeling when I enter a zenith bank branch, It sure reminds me of the good ol days when I was a career hungry sales person chasing accounts and targets! haha! That's what I mostly remember. However recently I was reminded about the excellent customer service training given to the front desk staff and even up to the security at the  entrance That is one of the reasons Zenith remains one of the top notch banks in areas of customer retention owning to their unparalleled commitment to customer service They understand that retaining a customer doesn't just end at the sale but the customer cycle continues through to service delivery! Hats off to Zenith and I'll always remember you taught me how to b a hustler! 👊

Hi People! I was gobsmacked the other day to see that it doesn't take a graduate or some one literate to understand the concept of customer services What am i talking about.. Well I bought some oranges from a local mallam and one ended up being bad As the mallam was stationed on my street, as I walked past the next day, I let him know one of the oranges was bad.. He apologised and would you believe it.. Gave me two more.. ensuring they had to be good by doing the good ol squeeze test Needless to say I was shocked, impressed and had a big smile within The lesson: Listen to your customer, Value your Customer. This helps you keep your customer 😀 Have a great weekend folks and remain customer focused!