The Customer In Naija

It's with mixed feelings of disgust and anger that I recount my most recent horrendous experience with UBER The driver had picked me up from my office and before we left, he had checked his bonnet over and over again and I asked if all was good and he said all good Halfway through our journey, the vehicle packed up and he proceeded to call his mechanic and requested I pay the bill for the journey so far. I was so upset that I was going to miss my meeting and told him point blank I would not pay and would have to settle the issue with UBER. To my dismay, he matched my anger with anger and a very unapologetic attitude almost eager to engage in a fist fight if I had provoked him further. Dear readers, I had to involve the police who were luckily parked close by. In the end, the police escorted me to take a cab and although I chose to comply to pay the UBER driver off for the journey so far, he said he didn't want the money. I left with a promise to report the matter to U...

Tell me why oh why does everything in Nigeria eventually turn to a big mess! and I'm talking services here. My plight today is regarding the disappointing service I received at Jumia over an item I thought I'd bought over a price slash deal. The dispatch rider never delivered the item and when I insisted on visiting the delivery center, I was gobsmacked to be told the item had gone past the pick up/ deliver date and my order had been cancelled The center was a mess by the way.. dirty and full of unruly disconnected staff and i just pondered why is every business in Nigeria suffering from horrid customer service culture? Is it the pay, the way they are treated by employers? What is it? I left disappointed and had to reorder the item.. hopefully I'll get the item this time around!

Okay hands up if you have ever sold a client a product he didn't need in a bid to make sales! lol.. we have all done it :) but it really sucks when it happens to you as a client. I had my own annoying experience over the weekend when i visited a phone shop to find out why my storage space was filled up and why i couldn't down load anymore apps from Play store First of all the rep was distracted by her baby crying and tried to juggle that with attending to me and another client at the same time.. She finally recommended I buy a micro SD Card which I had to buy with another SD Card i didn't need. She even had the nerve to ask me to give her the other SD Card if i didn't need it. Whattttt!!! That was annoying enough only to get home and find out I really didn't need to buy any additional storage SD card. I only needed to clear my CACHE!! Any more annoying misleading stories guys from sales reps or horrible customer service stories! Do Share!!!