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JUMIA MESS

Tell me why oh why does everything in Nigeria eventually turn to a big mess! and I'm talking services here. My plight today is regarding the disappointing service I received at Jumia over an item I thought I'd bought over a price slash deal.

The dispatch rider never delivered the item and when I insisted on visiting the delivery center, I was gobsmacked to be told the item had gone past the pick up/ deliver date and my order had been cancelled

The center was a mess by the way.. dirty and full of unruly disconnected staff and i just pondered why is every business in Nigeria suffering from horrid customer service culture? Is it the pay, the way they are treated by employers? What is it?

I left disappointed and had to reorder the item.. hopefully I'll get the item this time around!

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