Hello beautiful people In these times I will not be talking customer service besides the fact that I hope we all had a near perfect customer service week (Oct 5th to Oct 9th) and I do hope your customers felt your love and care In these times, we are reminded that united we stand, divided we fall. We are witnessing a historical moment in time where the beautiful people of Nigeria have decided to air their wants and needs to the government Businesses have been affected and there have been roadblocks and curfews We hope and pray that it all ends well for the better good for the Nigerian people Stay safe and God bless Nigeria!
Posts
Hello People! Marked my milestone birthday on the 29th of June and just thought I didn't make a fuss of it on my blog so here goes! I want you all to celebrate with me! It's been one exciting ride living my life! I remain a passionate customer service advocate! Yours truly, Rachael #celebratingme #celebratinglife
Hi guys.. I just couldn't think of a more apt word to describe a business owner actually slamming the door of business opportunities right in their own face. Let me explain..I was at the local fish market in surulere and it was raining cats and dogs And you know what happens when it rains in local markets.. It was a real mess and the floods were ankle high. And there was this fishmonger apparently and intentionally blocking off the only way commuters could pass without having to deep their ankles in the messy water! She was hell bent that was her space and no one could pass. I found that really sad and thought to myself. But after the rain comes the sunshine and she would magically want all and sundry to patronize her even after the unbelievably shabby treatment she meted to prospective customers at the time when they needed kindness shown to them Lesson here: people never forget the way they were treated and this applies to all scales of business big or small.. Lets learn peop...
Hi People.. No one saw it coming.. But here we are.. week on week stuck at home, working remotely and limited at least physically to explore and conquer the beautiful wide world.. aww.. It's not all bad.. I have personally used the time off to ganier some skills I believe add value to my career as a customer service and people manager enthusiast! I'm here today to show you websites where you can get some free and paid for training in customer services and CRM 1. Hubspot Hubspot has loads of free courses in Inbound Marketing, sales and customer service. You even get badges and certificates that attest to your learnings! 2. Udemy At Udemy, You can learn almost any topic under the sun including courses in Customer services. My top picks are topics around business coaching and strategy. Courses here most times are offered at a fee but you do get many slashed prices, saving you quite a lot of pocket money 3. Allison Allison offers many free courses including courses i...