Skip to main content

GOING THE EXTRA MILE!

We hear it all the time folks! But what does it really mean.. I'll narrate an experience :)
My family regularly buys water from a truck distributor and while driving to work the other day, the truck owner was so brusque and outlandish to me that I had to wonder:

1. Doesn't he care he is being rude to a regular customer?

He clearly didn't know the meaning of "the little things" that keep customers your advocates..

Lesson of the day?.. Always remember customer service is that extra mile to be kind to your clients even when you aren't trying to sell!


Comments

Post a Comment

Popular posts from this blog

Happy Birthday to me!

Hello People! Marked my milestone birthday on the 29th of June and just thought I didn't make a fuss of it on my blog so here goes! I want you all to celebrate with me! It's been one exciting ride living my life! I remain a passionate customer service advocate! Yours truly, Rachael #celebratingme #celebratinglife
Post a Comment
Read more

Please don't take angry customers personally!

Hiya Guys and happy new month and for some of us It's National Girlfriend's Day! Today we are going to be talking about managing the angry, down right rude client! For professionals working in relationship management, sales and customer services, we get the displeased client now and then that want their issues resolved here and now! They scream, they curse, all at the top of their voices, unapologetically may I add First of all, Note to self.. DON'T TAKE IT PERSONAL! Because guess what, your client is not separating you from the entity you work for. Your Client is angry with the company you work for and not you directly. I know it can be hard to not let the insults and curses rub you the wrong way, but with practice and patience, you'll be able to remain cool while doing your best to convince your client that issues will be resolved in the most professional manner Steps to help you stay calm and professional Keep your cool Listen attentively and don'...
Post a Comment
Read more

GT BANK FOOD AND DRINK FAIR

Are we gonna be there? hell yeah! It'll be a great place to network and check out the service rates for the food vendors!! So better give us ample rations if you want good scores on our blog ! wink* See you there! Its all happening over the weekend/May day. Check out foodanddrink.gtbank.com/ for more info!  
Post a Comment
Read more