ACCESS BANK SETS UP INTERNAL FINANCIAL OMBUDSMAN

Access Bank have recently set up an Internal financial Ombudsman service to resolve disputes between customers and the bank.This is certainly a step in the right direction in creating a more structured platform in dealing with customer queries in financial institutions which is currently being given very little attention in Nigeria at the moment.

Ideally the Financial Industry in Nigeria should have an independent body that checkmates complaints from customers. For example in the United Kingdom, the Financial Ombudsman Service UK was set up by parliament as independent experts with the duty of sorting out individual complaints that consumers and financial businesses aren't able to resolve.
However, the move by Access Bank to prioritize customer satisfaction is very commendable. Let us hope this becomes an effective trend in the Nigerian Banking Industry.

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